Question 1

How quickly can you fix my noisy operation?

Accepted Answer

We can typically diagnose and fix noisy garage door operation within a single service visit, usually lasting 1-2 hours. Noisy operation is often caused by worn rollers, loose hardware, or lack of lubrication—all of which our technicians can address on the spot. For emergencies, we offer 30-minute response times. Most noise issues are resolved same-day, and we carry common replacement parts on our trucks to minimize wait times.

Question 2

What causes noisy operation in garage doors?

Accepted Answer

Noisy garage doors are typically caused by several common issues: worn or damaged rollers (especially nylon rollers that have hardened over time), loose nuts and bolts that vibrate during operation, inadequate lubrication on springs and hinges, bent or misaligned tracks, or worn-out hinges. In some cases, the opener itself may need adjustment or the chain/belt may be loose. Our technicians perform a complete diagnostic to identify the exact cause and provide a lasting solution.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations! We understand that a quality garage door is a significant investment in your home. We partner with several financing providers to offer 0% interest for qualified buyers, low monthly payment plans, quick approval process, and no prepayment penalties. Contact us for a free quote and we'll discuss financing options that work for your budget. Most customers can get approved within minutes.

Question 4

What areas do you serve?

Accepted Answer

We proudly serve the entire Rogue Valley including Medford, Ashland, Central Point, Phoenix, Talent, Jacksonville, Eagle Point, White City, Rogue River, and Shady Cove. Our central location in Prospect allows us to respond quickly to customers throughout Southern Oregon.

Question 5

What is your warranty policy?

Accepted Answer

We stand behind our work with a comprehensive 10-Year Warranty on all installations and repairs. This covers both parts and labor. We also offer a lifetime warranty on select premium door installations. Our warranty is fully transferable if you sell your home.

Question 6

How long does a garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours, while a double door takes 4-6 hours. This includes removal of the old door, installation of the new door, opener setup, and thorough testing. We always clean up after ourselves and ensure everything is working perfectly before we leave.

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